Senior Customer Success Manager, Vertical Customer Success

About The Role

At Blackbaud, we power an Ecosystem of Good to help organisations create meaningful impact. As a Senior Customer Success Manager, you will act as a trusted partner to a portfolio of customers across Canada, helping them realise value from our solutions and further their mission.

This is a relationship‑led, results‑focused role that combines sector expertise, data insight, and strategic guidance to drive adoption, retention, and long‑term growth. Managing a portfolio of around 75 customers, you will deliver 1:1 engagement across onboarding, adoption, health monitoring, and executive business reviews, supported by joint success planning. The role is highly relationship‑focused and outcomes‑driven, with accountability for customer retention, value realization, and long‑term growth. The CSM also represents the voice of the customer internally, influencing product, services, and overall customer experience.

This role supports custom...