Senior End User Support Specialist – SaaS Escalations

MAPAL Group is looking for a proactive and technically skilled Level 2 End User Support Specialist to join their team in Ciudad de México. This role serves as a senior escalation point, focusing on incident management, knowledge sharing, and continuous improvement in customer service.

The ideal candidate has 3–5 years in a SaaS support role, possesses strong analytical skills, and is fluent in both English and Spanish. If you are passionate about resolving complex issues and enhancing customer experiences, you will fit well in our innovative culture.