Senior Investigations Support officer

What is the opportunity?

Reporting to the Assistant Manager, Login/Non Wire Payment Investigations, the incumbent is primarily responsible for day‑to‑day support and logging in of all inquiries, monitoring all queues to ensure Service Level Agreements (SLA) are met on a daily basis, delivering high‑quality processing services to all clients and other service partners with a main focus on accuracy, efficiency and timeliness for all inquiries received. All responsibilities are carried out in accordance with the Code of Conduct, RBC Values and Guiding Principles, ensuring adherence to Privacy principles.

Please note this is a 10:00am - 6:00pm shift.

What will you do?

• Responsible for timely and accurate logging in of all inquiries received via swift, emails, etc. ensuring all appropriate research are attached to the cases.
• Displays strong dedication to maintaining and improving the Quality of Service standard...