Senior ITSM Support & Escalation Specialist

BMC Software, Inc. seeks a Customer Success Technical Support Specialist in Mexico, Jalisco to manage customer expectations and resolve complex support issues. The ideal candidate will have over 4 years of experience managing BMC Remedy ITSM and possess strong troubleshooting skills. Responsibilities include applying company policies to solve difficult problems, collaborating with R&D, and participating in global projects. Candidates must also hold a bachelor's degree and be willing to work weekend shifts as required.
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