Senior Major Incident Officer

Overview

Scotiabank’s Global Technology Services (GTS) - Major Incident Office (MIO) is responsible for handling any significant business and brand‑impacting incidents globally. We collaborate with business and technology stakeholders and key subject‑matter experts to mitigate or avoid critical outages. The team is accountable for implementing industry best practices at enterprise level to bring consistent execution of process.

The role

You’ll be responsible for driving the recovery of major incidents, managing business and IT stakeholder communication, and working with subject‑matter experts to identify ongoing risks and devise a plan to mitigate those risks. While this is not a shift‑based role, you are required to be available 24x7 to handle any major outages during your designated on‑call week.

Is this role right for you?

• You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consis...