Senior Manager, Contact Centre (Mississauga)

Senior Manager, Contact Center

Toronto, ON (Hybrid). Reports to: SVP Sales.

About the role

Lead the team behind two of the most trusted names in African travel. African Travel, Inc. and Lion World Travel are part of The Travel Corporation, designing luxury safaris and once-in-a-lifetime experiences across the African continent. As a Senior Manager, Contact Center you will own the day-to-day leadership of the Africa Specialists across both brands, driving sales performance, elevating service standards, and designing the team model that best delivers efficiency and industry-leading service.

What you'll do

Lead the contact center team

• Manage daily operations across a hybrid and remote Africa Specialist team supporting both brands.
• Coach, develop, and mentor consultants to deliver responsive, professional, and expert service to travel advisors and direct clients.
• Set the bar for service excellence aligned with t...