Senior Manager, Customer Resiliency Strategy and Analytics

Location: 161 Bay Street, Toronto, Ontario.

About the Team

The Customer Resiliency team seeks a Senior Manager to oversee strategy and analytics for Collections and Recoveries programs in Canada Card. The role collaborates with Business Analysts, Product Managers, Process Managers, Operations, and Data Scientists.

About the Role

As Senior Manager, Customer Resiliency Analytics, you will lead the strategy and analytics to help customers regain credit while protecting Capital One Canada’s financial health. You will manage portfolio risk for delinquent and charged-off accounts and partner with loss forecasting teams.

Responsibilities

• Strategic Leadership : Develop and execute customer‑centric strategies balancing loss prevention, customer experience, and business growth; provide clear direction across initiatives.
• People Leadership : Lead and develop a high‑performing analytics team, foster inclusion, provid...