Senior Manager, Everyday Banking (Contact Centre) - Tangerine

Requisition ID :

Title: Senior Manager, Everyday Banking (Contact Centre) - Tangerine

What you will be doing: As the Senior Manager, Everyday Banking, you will lead and oversee Tangerine Service & Sales in Canada ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures.

In this role, you will:

• Lead and drive a customer focused culture throughout their team to deepen Client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide leadership input and direction into overall strategy and tactics for resource and performance management programs in the department.
• Set and maintain performance standards for quality of service delivery and productivity.
• Ensure that the Client experience and sales goals of the department are achieved throu...