Senior Manager, Quality & Customer Escalations

A leading technology firm in Monterrey, Nuevo León, is searching for a Quality Manager to enhance customer satisfaction and lead quality improvements. Responsibilities include driving customer issue resolution, reporting metrics to senior management, and ensuring product quality across manufacturing processes. The ideal candidate must have over 10 years of experience, including 5 years in a managerial position, with a strong focus on problem-solving and customer relations. This position offers a dynamic work environment with significant cross-functional teamwork.
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