Senior Manager, Training, QA and Voice of the Customer

We’re looking for a strategic and forward‑thinking Senior Manager, Training, QA and Voice of the Customer to elevate how we enable our teams and deliver exceptional customer experiences across our customer support centres.

What You’ll Do

• Evolve and optimize our training, quality, and VoC strategies to deliver best-in-class customer experiences
• Lead and develop a high‑performing team across learning, quality assurance, and customer insights
• Enhance training programs and tools (including LMS and AI‑enabled solutions) to improve performance, engagement, and knowledge retention
• Advance quality assurance frameworks to ensure consistent, high‑quality customer interactions
• Elevate our Voice of Customer program , turning feedback into actionable insights that drive business and experience improvements
• Leverage data and analytics to identify trends, meas...