FULL_TIME

Senior Officer / Officer, Customer Service (Customer Retention)

Posted by AXA Group • June 09, 2026

📍 hong kong, hong kong, Hong Kong

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Description

  Responsibilities:  
 Responsible for contacting the existing customers to identify the reasons of policy termination and lapsation and provide feasible solutions to retain the policies (No cold call is required)
 Provide follow up services to customers for policy retention such as explaining the plan feature, informing about the policy notification, and providing guidance on policy changes
 Resolve customers’ enquiries including soft complaints and escalated from CCA in a timely and professional manner 
 Meet service turnaround time and achieve Team monthly & yearly KPIs
 Adhere to company standards and guidelines to deliver quality service and provide recommendations for workflow and procedure improvement 
 Enhance job knowledge through participating in training courses
 Perform other support duties as assigned
  Qualifications: 
 Post-Secondary with customer service experience
 C...
            

Job Details

Location hong kong, hong kong
Job Type FULL_TIME
Category Information and Record Clerks
Posted June 09, 2026
Deadline July 19, 2026

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