Senior Product Manager, Customer Support

About Equinix

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.

Job Summary

Contributes to the Lead-to-Cash transformation by representing the needs of Equinix's Customer Support organization within the broader Case Platform. The Product Manager, Customer Support owns the requirements, outcomes, and continuous improvement agenda for capabilities that directly serve assisted support—including skills‑based routing, bot and virtual agent design, agent tooling, knowledge management, and omnichannel handoff. This role serves as the primary voice of Customer Support into the Case Platform, partnering ...