Senior Representative, Contact Center

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.We cultivate aculture of inclusionfor all employees that respects their individual strengths, views, and experiences.We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummarySenior representative, Contact centerMust be BilingualOverview:Provides service and support for Mastercard products and services directly to customers and ensures service standards and SLAs are met.Acts as the voice of the customer by sharing reoccurring ...