Senior SAP BASIS Administrator Engagement Lead

Elevate your career at ECS as a Senior SAP BASIS Administrator Engagement Lead. This hybrid role centers on ensuring exceptional customer experiences with SAP’s private cloud solutions.
In this position, you'll serve as the main contact for customers, guiding them through their cloud journey with RISE with SAP and SAP HANA Enterprise Cloud. You will oversee stakeholder engagement, operational management, and account strategies to enhance satisfaction and success. Your skills will be instrumental in liaising with clients across multiple industries.
Key Responsibilities:
• Plan and supervise services to meet customer needs
• Manage daily operations and support engagement success
• Handle account management and customer satisfaction
• Facilitate relationship building and de-escalation strategies
• Align engagements with customer objectives and expectations
Requirements:
• Degree in a relevant field or equivalent experience
• Strong communication in German and...