Senior Service Designer

We are looking for an experienced Senior Service Designer to shape and deliver complex public sector discovery work focused on improving outcomes for citizens and organisations.

This role will operate within a GDS-aligned, multidisciplinary environment, applying service design principles to complex policy and operational challenges. You will take a systems view of services, exploring how policy, legislation, operational processes, technology and user needs interact and identifying opportunities for meaningful, sustainable improvement.

You’ll work across organisational boundaries, helping stakeholders build shared understanding of evidence, constraints and opportunity spaces, and translating insight into clear service propositions and design principles.

This is a senior role suited to someone comfortable working in ambiguity, influencing at pace, and leading discovery within complex public sector environments.

What You’ll Do

• Lead end-to-en...