Senior Service Desk Technician

Job Type: Full- Time

Vacancy Status: This posting is for an existing vacancy

Target Salary Range: 65,000 - 75,000/ year

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Scope of Position:

The Senior Service Desk Technician position requires a self-motivated, technical, and service-oriented IT professional with a keen understanding of customer service, troubleshooting, and technology. This position directly reports to the Manager, IT Operations and includes duties such as the support of Alterna’s infrastructure and branches.

As a senior member of the service desk you will solve complex technical problems and provide support for all assigned areas while ensuring service excellence is maintain...