Senior Software Developer, Applied AI and Telephony

Senior Software Developer, Applied AI and Telephony

In this role, you will support a fundamental transformation in customer support by enabling the shift from manual processes to AI-driven and intelligent interactions. You will help build the critical front door connecting next-generation AI agents to millions of users and deliver cloud-based last-mile integrations that power seamless, intelligent conversations across chat and voice platforms. You will play a key role in ensuring Generative AI experiences are reliable, scalable, and intelligent for customers. As a highly technical, action-oriented developer with expertise in the telephony stack including PSTN, SIP, WebRTC, and real-time media streaming, you will contribute to the first-party development of core integration platforms and help define the future of customer interaction in an applied AI environment.

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience with soft...