Senior Solution Architect (Conversational AI) (Montreal)

Summary

Summary Bell is currently seeking an experienced Conversational AI Architect to work as part of an innovate and customer‑focused team. You will utilize your passion and expertise to architect, design and deliver effective conversational interaction experiences in virtual assistants across multiple platforms. Working within an Agile framework, you will collaborate with cross‑functional teams to meet the evolving needs of our customers.

Key Responsibilities

• Design end‑to‑end architectures for conversational AI platforms, including chatbots, voice bots, and AI assistants.
• Define and implement LLM‑based architectures, including orchestration layers, RAG, and knowledge retrieval systems.
• Lead integration and development of scalable, multi‑channel conversational frameworks (web, mobile, messaging, IVR).
• Establish monitoring, analytics, and KPIs to ensure performance, accuracy, user satisfaction, and system reliability.