Senior Technical Support Analyst - Wealth Management

Technical Support Analyst – Wealth Systems (Toronto, ON)

We are seeking a Senior Technical Support Analyst to provide expert support for wealth management platforms . This role involves troubleshooting applications, servers, and databases, analyzing data with SQL , and ensuring smooth platform operations.

Key Responsibilities:

• Provide technical support for system functionality, integrations, and performance.
• Troubleshoot and resolve application, server, and database issues.
• Monitor system performance and implement preventive measures.
• Manage support tickets using ServiceNow or JIRA .
• Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
• Collaborate with development, infrastructure, and product teams to improve systems.
• Assist with upgrades, patches, and updates.
• Maintain documentation and ...