Senior Training Specialist

Range:66,400.00 - 99,600.00 CADJob Description:Senior Training SpecialistWe are ready to take this game to the next level and need someone passionate to enhance the competencies of the OLG Customer Care teams by designing, developing and delivering training that boosts employee performance in a manner that meets and exceeds business needs.YOUR ROLE IN THE GAMEReporting to the Manager Customer Care Learning Experience, you will be empowered to:Develop and maintain strong working knowledge of work performed by OLG Customer Care teams in order to identify and understand training needs and opportunitiesDevelop and deliver training programs for identified project needs and skill gapsDevelop and revise training materials to supplement recommended training programsPlan and deliver training programs across multiple formats, including in-person, virtual, and e-learning, to effectively engage target audiences and optimize content delivery.Assess training effectiveness to ensure incorporation of ...