Service Agent Ii (Monterrey)

OverviewInvolves the completion of administrative tasks and coordination relating to the front‐line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service.While operational tasks may be part of these roles, the majority of time is spent on office‐based activities.Handle escalated or more complex issuesCoordinate team activities or those of agency contract staffSupport supervisor or manager activitiesSupport the design, review and implementation of processes and proceduresGeneral Job DescriptionAssists customer by tracing packages, answering questions regarding FedEx products and services and providing over‐the‐counter service and over‐the‐phone serviceTypes or otherwise prepares various operations reportsHandles customers with packages in cageMaintains and audits records and files as assigned (airway bills)Review airway bills and register as necessaryInterfaces with customers on customs related issue...