Service Consultant for Automotive Excellence

Become a Service Consultant at Birchwood Automotive Group, dedicated to maximizing customer satisfaction after vehicle purchases. Focus on scheduling, communication, and leveraging technology.

This role, reporting to the Fixed Operations Manager, is crucial for delivering exceptional service to clients. As a Service Consultant, your primary duty will be to efficiently manage service and repair scheduling while ensuring clear communication with customers of all technical levels. You must be enthusiastic and organized to thrive in a team-focused environment.

Key Responsibilities:
• Schedule automotive services and communicate timelines
• Use technology to explain repair needs to customers
• Maintain open lines of communication for service updates
• Focus on building lasting relationships with clients
• Ensure customer satisfaction at every touchpoint

Requirements:
• Experience in customer service is advantageous