Service Consultant Role at Birchwood Automotive

Join Birchwood Automotive Group as a Service Consultant and play a crucial role in customer satisfaction after vehicle sales. This position entails efficient service scheduling and proactive customer communication.

Reporting to the Fixed Operations Manager, the ideal applicant will excel in customer service, focusing on providing a positive post-purchase experience. Candidates should be detail-oriented and adept at using technology to facilitate clear communication on repairs and service time estimates. Your ability to work collaboratively within a team will also be essential.

Key Responsibilities:
• Schedule and oversee automotive service appointments
• Communicate clearly with customers about their repairs
• Use technology to explain services effectively
• Build strong relationships to enhance customer loyalty
• Work as part of a supportive team

Requirements:
• Preferably experienced in customer service
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