Service Delivery Analyst

Manage and analyze Tekniplex orders, ensuring the fulfillment of the procedures involved, optimizing time and resources to ensure the quality of customer service.

Key Responsibilities

• Prepare and send pending report.
• Prepare out of stock report.
• Invoicing follow-up.
• Telephone attention.
• Active participation in improvement projects generated or required by the organization or the area manager.

Responsibilities

• Guarantee the updating of the information in the system, dates, quantities, price, address, schedules and other conditions required for the management of the order.
• Follow up on production dates.
• Ensure the fulfillment of customer service agreements.
• Analyze and control inventories according to the line of business and customers assigned MTO orders and MTS orders.
• Guarantee the result of the performance indicator, complaints and claims, returns, out of sto...