Service Delivery Manager

Service Delivery Manager (Contract)

We are looking for a Contact Service Delivery Manager (SDM) to join the Security Operations as-a-Service (SOCaaS) team. Reporting to the Team Lead, Service Delivery, this role requires the following:

• Build trust and relationships with customers through successful SOCaaS delivery
• Customer management ownership, including issue escalation and resolution
• Keeping all SOCaaS Management stakeholders informed of customer status
• Identify and lead the development and improvement of Service Delivery processes
• Ownership of all SDM process deliverables

Responsibilities

• Coordinate directly with Pre-Sales teams with SOCaaS Proof-of-Concepts and Paid Customers onboarding.
• Support SOCaaS service delivery to customers in different stages of requirement gathering, onboarding, delivery, and customer service maintenance.
• Conduct regular service review...