Service Delivery Manager for IT Infrastructure (Winnipeg)

Join a leading role in IT as a Service Delivery Manager for IT Infrastructure in Montreal, Quebec. Utilize your skills in Network, Telecom, and Security to ensure seamless service delivery.

Key Responsibilities

• Act as the main point of contact for clients' service needs


• Supervise Incident, Change, and Problem Management processes


• Direct end-to-end Network Operations for security and performance


• Manage offshore and onsite teams with efficiency


• Prepare performance and improvement reports for stakeholders

Requirements

• 8-10 years in IT Infrastructure service delivery


• Proficient in French and English


• Understanding of ITIL service management processes


• Experience in customer relationship management


• Familiarity with SolarWinds and Dynatrace

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