Service Delivery Manager for Workday

Lead the operation of Workday at Canadian Forces Morale and Welfare Services (CFMWS) as a Service Delivery Manager. Drive improvements in digital services while supporting Canadian Armed Forces families.

In this hybrid role, you will report to the National Manager, Business Applications Services, ensuring the stability and reliability of Workday. With over 7 years in IM/IT service delivery, you will manage teams to support application configuration and incident management, enhancing digital solutions. Your focus is on operational service delivery rather than project management, ensuring that capabilities improve post-launch.

Key Responsibilities:
• Lead the Digital Capability Team for Workday operations
• Ensure Workday's ongoing security and improvement
• Manage application configuration and support teams
• Develop and maintain capability roadmaps
• Handle vendor and contract management for digital solutions

Requirem...