Service Design and Delivery Manager

The role

We're looking for a Service Design and Delivery Manager to join our Clinical and Customer Support Operations (CCSO) department. This is an individual contributor role within the CCSO Centre of Excellence, focused on designing, implementing and scaling high-quality virtual care services across Maple's platform.

You’ll operate at the intersection of clinical operations and product—translating service strategy into scalable workflows and driving the successful rollout of new features and programs. You’ll be a key driver of execution across CCSO initiatives, making sure service delivery is operationally sound, ready for our network of practitioners and aligned with where the organization is going.

This role is ideal for a systems thinker and builder—someone who enjoys solving complex operational problems and bridging strategy and execution in a fast‑paced healthtech environment.

Your responsibilities

• Translate service models ...