Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng

Call Centre Management: Answering customer calls and responding to their emails, handling customer complaints or issues, identifying problems and assisting them with their queries. Following up on customer inquiries/ issues to inform customers about further steps, escalating issues to supervisors as needed. Reporting recurring issues to manager. Processing orders, forms, and requests from customers according to standard procedures. Customer care: In charge of surveys, voice of customers to prepare reports in need. Provide feedback and suggestions on how to improve processes. Keep customers' information up to date on the internal systems. Provide support and assistance to other team members as needed. Support admin jobs for Service Department. Other tasks will be discussed in the interview. Requirements Bachelor's Degree Communication skills, listening skills and problem-solving skills. Call center and customer care experience. 1-2 years of working experience in related field...