Service Desk Analyst at Bank of Canada

Bring your IT expertise to the Bank of Canada's Service Desk Analyst role on a 3-year contract. You will provide vital support for hardware and software issues to ensure smooth operations.
This position requires a minimum of four years of IT experience, including three years in second-level service desk support. You will be installing and troubleshooting computers, peripherals, and office devices for all clients. Your analysis and documentation skills will help improve local and remote user support while delivering high-quality customer service.
Key Responsibilities:
• Perform hardware installation including monitors and peripherals
• Provide second-level troubleshooting for software and hardware issues
• Install and configure software on various systems
• Deliver deskside support for complex client issues
• Document technical problems and resolutions for knowledge base
Requirements:
• Bachelor’s degree or diploma in technology-related field
• Four years o...