Description
Enhance customer experience with Jesta I.S. as a Service Desk Analyst. This hybrid role focuses on resolving technical issues and supporting ERP users across North America.
As a key member of the Customer Support team, you’ll independently handle Level 1 technical issues, ensuring high-quality service within SLA targets. Your responsibilities will include logging client requests, providing software and hardware support, and contributing to continuous service improvement initiatives.
Key Responsibilities:
• Serve as primary contact for client support requests
• Resolve Level 1 technical issues independently
• Log and maintain detailed support tickets
• Professionally manage calls and support multiple tickets
• Create knowledge base articles from resolved issues
Requirements:
• 1–3 years in service desk or client-facing IT role
• College diploma in Computer Science or related field
• Familiarity with t...
As a key member of the Customer Support team, you’ll independently handle Level 1 technical issues, ensuring high-quality service within SLA targets. Your responsibilities will include logging client requests, providing software and hardware support, and contributing to continuous service improvement initiatives.
Key Responsibilities:
• Serve as primary contact for client support requests
• Resolve Level 1 technical issues independently
• Log and maintain detailed support tickets
• Professionally manage calls and support multiple tickets
• Create knowledge base articles from resolved issues
Requirements:
• 1–3 years in service desk or client-facing IT role
• College diploma in Computer Science or related field
• Familiarity with t...
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