Service Desk- Bilingue

HCL is looking for a Service Desk with below requirements:

Job description:

• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

• High school (B.Sc. or Diploma)

• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

• Phone support experience is mandatory

• Technical helpdesk or technical call center experience is necessary (6 months)

• Willing to work in 24 x 7 operations

• Great level of French spoken and written

What we offer:

• Life insurance
• Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
• Minor Medical Expense Insurance.
• Savings Fund (up to MXN $3,800 monthly)
• Food vouchers (up to MXN $2,925 monthly)