Service Desk Engineer in London

Elevate your IT career as a Service Desk Engineer in London, Ontario. This onsite role emphasizes leadership in service desk operations while enhancing user experience through ServiceNow.

With 6-8 years of experience, you'll manage L1 and L2 teams, ensuring effective support across calls, chat, and email. In this role, you'll act as the Single Point of Accountability for delivery and facilitate training and skill development initiatives for team members.

Key Responsibilities:
• Manage and lead Service Desk and Deskside teams
• Handle support across multiple communication channels
• Act as the SPOC for Service Desk delivery
• Track and report performance metrics for the Service Desk
• Provide hands-on infrastructure support for customer issues

Requirements:
• 6-8 years of experience in Service Desk environments
• Strong communication skills, both oral and written
• Hands-on experience resolving infras...