Description
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Service Desk
Experience Range: 5 to 7 Years
Location : Bangalore/Chennai
Interview Date: Friday Online
Must Have:
- Handling calls, chat, email, and web request
- Validate the priority of the Incident and requests reported by the users and ensure the priority is given based on urgency and business impact
- Recording and tracking Incidents and requests
- First call resolution for Service Desk Resolvable issues
- Escalation/re-routing of L2/L3 tickets to the respective Resolver Groups
- Handling queries related to iPhone ordering through Tangoe or Verizon portal for U...
Ready to Seal the Deal?
Submit your application today and take the next step in your career with Tata Consultancy Services.
Apply for this Job