Service Desk

**We're hiring!
**
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Tech Support Specialist**
**Required Skills**:
- 1 year of experience in Service Request Handling
- 1 year of experience in IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook
- Experience with Access Request handling
**Responsibilities**
- Adhere to following processes as per the defined SLAs or KPIs
- Event detection, Categorization, responding and c...