Service Desk Junior

HCL is looking for service desk junior with the below skills:Skills:Recent graduates to join our IT Service Desk team as Fresher Support Analysts.This role is ideal for candidates with basic computer knowledge, strong communication skills, and a willingness to learn.Prior IT Service Desk experience is not required.Provide Level 1 IT support to end users via chat, voice, or emailrLog, track, and update tickets/interactions in the ITSM tool (e.g., ServiceNow)rUnderstand and follow defined support processes and SLAsrPerform basic troubleshooting and resolve standard user issuesrEscalate incidents or requests to the appropriate support teams when requiredrMaintain clear documentation and communication with usersrParticipate in training, mock sessions, and assessments before production releaseBasic understanding of computer fundamentals (Windows OS, applications, file systems, internet usage)rFamiliarity with basic IT concepts (hardware, software, login issues, password reset, connectivi...