Description
**MANTECH** seeks a motivated, career and customer-oriented **Service Desk Manager** to join our team in **Chantilly, VA** . The position is **onsite** .
The selected candidate will articulate Service Desk activities, risks, and final outcomes based on inputs from Customer Service Leads. This role is responsible for providing a comprehensive operational overview by ensuring the accuracy of all technical metrics, CDRLs, and QASP measurements. Key duties include reporting on service desk and system administration activities, identifying project schedule risks, and documenting performance through major accomplishments, lessons learned, and process improvements. Additionally, the candidate will track meeting action items and ensure all team documentation remains current and strictly followed. By fostering a culture of continuous improvement across both customer service and operations teams, they will maintain high standards of service delivery and procedural integrity
The selected candidate will articulate Service Desk activities, risks, and final outcomes based on inputs from Customer Service Leads. This role is responsible for providing a comprehensive operational overview by ensuring the accuracy of all technical metrics, CDRLs, and QASP measurements. Key duties include reporting on service desk and system administration activities, identifying project schedule risks, and documenting performance through major accomplishments, lessons learned, and process improvements. Additionally, the candidate will track meeting action items and ensure all team documentation remains current and strictly followed. By fostering a culture of continuous improvement across both customer service and operations teams, they will maintain high standards of service delivery and procedural integrity
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