Description
Service Desk Manager – MSP
Location: Nr Cardiff (Hybrid)
Salary: £46,000
This is an excellent opportunity for an experienced Service Desk Manager to join a well‑established Managed Service Provider nr Cardiff. You’ll lead a high‑performing technical support team, shape service delivery, and drive continuous improvement across the operation.
If you thrive in a fast‑paced MSP environment and enjoy balancing people leadership with hands‑on operational oversight, this role will suit you perfectly.
Key Responsibilities
* Lead, mentor, and develop a team of 1st– 2nd line engineers
* Oversee day‑to‑day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
* Act as the senior escalation point for technical and customer issues
* Manage resource planning, shift patterns, and workload distribution
* Produce clear, data‑driven service performance reports for internal stakeholders and clients
* ...
Location: Nr Cardiff (Hybrid)
Salary: £46,000
This is an excellent opportunity for an experienced Service Desk Manager to join a well‑established Managed Service Provider nr Cardiff. You’ll lead a high‑performing technical support team, shape service delivery, and drive continuous improvement across the operation.
If you thrive in a fast‑paced MSP environment and enjoy balancing people leadership with hands‑on operational oversight, this role will suit you perfectly.
Key Responsibilities
* Lead, mentor, and develop a team of 1st– 2nd line engineers
* Oversee day‑to‑day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
* Act as the senior escalation point for technical and customer issues
* Manage resource planning, shift patterns, and workload distribution
* Produce clear, data‑driven service performance reports for internal stakeholders and clients
* ...
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