Service Express Supervisor (The Westin Dragonara Resort)

**Additional Information**
**Job Number** 26062409
**Job Category** Rooms & Guest Services Operations
**Location** Dragonara Road, St. Julian's, Malta, Malta, STJ 3143
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

The main function of the Service Express Supervisor is to support the Service Express Manager with the supervision of the overall operation of the Service Express Department including the call centre, room service/in-room dining, the Business Centre, Door Attendants and telecommunications.

The successful candidate will ensure that all incoming calls and requests are attended to in a way that exceeds guests’ expectations; whilst ensuring that all operational standards are met. S/he will also take personal responsibility for solving guests’ issues and oppo...