Service Leader - Food and Beverage Manager (175102)

Service Leader - Food and Beverage Manager )

As a Service Leader – Food and Beverage Manager, through consistent application of Shangri-La’s Core Practices and effective hands‑on management, leadership and direction, you will ensure the highest quality standards of the outlets operations, maximizing the balance between Colleague, Guest and Owner satisfaction.

Key Responsibilities:

• With high integrity, ensures a 5-Star experience to guests and leads Colleagues in providing Shangri-La hospitality from a caring family.
• Interact with guests to review and evaluate degree of satisfaction; recommend and implement new initiatives when necessary to keep up with demand and market changes; investigate and resolve beverage or food quality and service complaints, ultimately maximize profits through outstanding customer service in the outlets.
• Through personal presence, style and personality, inspire a high level of warmth and professional...