The Opportunity
Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts, service and warranty programs.
The Role
Responsible for day-to-day support of the business of the Service department for Material Handing.Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branchIdentify issues and work with branch co-workers to resolve them in a timely mannerProvide training and support for all Service technicians and supervisorsManage branch personnel performance, safety, training and customer serviceWork with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations...