Service Operations & Governance Analyst

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

As a Service Operations & Governance Analyst at Kyndryl, you’ll support the Service Operations / ITSM Governance Manager by performing operational, administrative, and follow‑up activities related to Service Level Management, Metrics & Reporting, Continual Improvement tracking, and Vendor Information Management.

In this role, you focus on data consolidation, monitoring, documentation, and coordination to ensure vis...