Service Quality Analyst Role at CLBC

Take on a pivotal role as a Service Quality Analyst at CLBC. You'll negotiate funding agreements and monitor service quality for community support systems.
In this position, you will manage service provider relationships while conducting quality assurance on contracts. Your responsibilities will include addressing urgent service issues and responding to crises in collaboration with families and facilitators. With a focus on developing new service networks, you will play a critical role in improving quality outcomes.
Key Responsibilities:
• Liaise with facilitators on support requests and service provision
• Conduct detailed on-site monitoring of programs and facilities
• Provide crisis assistance to individuals and families
• Develop and negotiate service contracts with funding details
• Manage local budget constraints and funding delays
Requirements:
• Bachelor’s degree in Business, Social Work, or similar
• Proven experience in resource development and c...