Service Supervision Director / Manager (Mississauga)

About the Role

We are seeking an experienced Service Supervision Director / Manager to oversee service quality, operational compliance, and customer experience across our after‑sales service network. This role plays a critical part in strengthening service governance, optimizing processes, and ensuring effective resource coordination across departments.

Key Responsibilities

• Monitor service execution quality and ensure compliance with established processes; identify and report service issues, including major product quality concerns.
• Collect and analyze system and operational issues; propose and drive process optimization initiatives.
• Coordinate service resources across teams, identifying shortages or improper usage and facilitating cross‑functional solutions.
• Establish and manage the customer service center, ensuring timely handling of customer feedback and full closure of complaints.
• Oversee service performance re...