Service Support Consultant

General Purpose

CCS is the central IT department on campus, providing IT infrastructure and central technology services to the U of G community. CCS is committed to its core values: service culture, integrity, individual leadership, teamwork, agility and communication.

Reporting to the Manager of Client Productivity in CCS, the incumbent is responsible for Level 2 support for defined services, including account maintenance and provisioning, directory maintenance and updates, telephone set provisioning, listserv administration, authentication troubleshooting, and the execution of regular audits of accounts and directories to ensure accuracy, currency, and security. The incumbent provides technical and project support for a variety of CCS teams and services. When problems are encountered, the incumbent will take the appropriate steps to resolve and/or elevate problems to ensure continued service expectations are met.

Duties and Responsibilities

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