Service Writer - Ayr, Ontario

Do you have customer service experience? Do you have a passion for Motorsports? Team Vincent Motorsports is looking for a technical minded and customer-oriented Service Writer to join their Service team in Ayr, ON! The Service Writer is the liaison between the customer and the Technicians; communicating directly with customers, managing their needs and expectations regarding equipment service maintenance and repairs. The main responsibilities and tasks of this role include: Providing excellent customer service and ensuring an ongoing commitment to the needs of the customer. Responding to customer inquiries in a timely manner, over the phone and in person.

Write descriptions of the problems or services needed to determine the type of service or repairs required. Understanding customer needs and provides them with a complete solution. Manages customer concerns and problems promptly.

Deals with challenging situations in a professional manner. Completes and reviews r...