Service Writer

Do you have 2 years customer service experience in the automotive or powersports equipment retail sector? Do you have a passion for Powersports equipment? Bennett Powersports is looking for a technical minded and customer-oriented Service Writer to join their team in Oshawa! The Service Writer is the liaison between the customer and the technicians; communicating directly with customers, managing their needs and expectations regarding equipment service maintenance and repairs. The main responsibilities and tasks of this role include: Providing excellent customer service and ensuring an ongoing commitment to the needs of the customer. Responding to customer inquiries in a timely manner, over the phone and in person.

Understanding customer needs and provides them with a complete solution. Manages customer concerns and problems promptly. Deals with challenging situations in a professional manner.

Completes and reviews repair orders with customers. Estimates cost and...