ServiceNow Platform Engineer (Markham)

ServiceNow Platform Engineer | Markham, ON This role is responsible for configuring and enhancing the ServiceNow platform with a focus on service catalogues, forms, workflows, approvals, and lifecycle automation. The role supports IT, HR, and ERP‑related use cases and works closely with global IT stakeholders to continuously improve ServiceNow‑based processes. This role focuses on low‑code, platform‑native workflow automation and process orchestration rather than heavy custom development, ServiceNow architecture, or ITOM/Service Mapping. Responsibilities

Design and implement ServiceNow catalog items, workflows, and forms end‑to‑end, from requirement clarification through production deployment. Configure Service Catalog items, Record Producers, and forms for IT and business use cases. Build and maintain workflows using Flow Designer, including conditions, subflows, approvals, task orchestration, and error handling. Enhance onboarding, offboarding, job change, and access request...