Services Operations Supervisor - CNIB

Join CNIB Deafblind Community Services as a Supervisor of Services and Operations in Toronto. Drive quality service improvements for Deafblind individuals while fostering community inclusion.
In this full-time, contract position, you will oversee the implementation of person-centered services and improve service delivery practices for frontline staff. Your focus will be on operational leadership, supporting staff in resolving client challenges and ensuring adherence to documentation standards. You will be integral in monitoring trends and enhancing service effectiveness throughout your role.
Key Responsibilities:
• Guide daily service activities and workflows
• Mentor frontline staff in service practices
• Monitor client outcomes and report operational issues
• Assist in program updates and process implementations
• Support community engagement and service awareness
Requirements:
• 2-3 years experience in frontline services
• Education in human services or...