Shift Lead (Sbarro)

Key Responsibilities:

1. Leadership & Supervision:

• Supervise and manage team members during your shift, ensuring they are performing tasks according to Sbarro's standards.
• Lead by example in delivering excellent customer service, maintaining food quality, and ensuring a positive, team-oriented atmosphere.
• Assign tasks to team members, ensuring all areas of the restaurant are covered and operations run smoothly.
• Provide guidance and support to team members, helping them with challenges or any questions they may have.
• Monitor and maintain productivity and ensure that team members are working efficiently.
• Motivate and encourage staff to meet operational goals and deliver high-quality service.

2. Customer Service:

• Ensure that all customers are greeted promptly and served in a friendly, professional manner.
• Address customer complaints or concern...